Please be aware that the Emergency Consult website will be undergoing scheduled maintenance between 3-5am on 11th December and Video Consults will be temporarily unavailable during this time.
We started working together in the late ‘90s, when we would see approximately 50 patients per day through the hospital Emergency Department (ED). Back then, our patients would be seen almost immediately.
But over the last 20 years, as our population has grown and aged, the number of patients presenting at emergency departments and after-hours clinics has exploded. Nowadays the same ED could expect to see over 250 patients a day.
This is not fair. We need to bring expertise and care to our patients rather than them having to come to us like this.”
Dr Martyn Harvey
Our service is based on respect and caring for others – that’s why we’re in medicine after all - but we’re also channelling creativity and ingenuity.”
Ms Jenni Falconer
I know we can bring experience, wisdom and efficiency to our patients via a virtual tele-health platform”
Dr Giles Chanwai
We share your frustrations
We’ve watched the demand on ED’s nationwide increase 5-10% year-upon-year and we became increasingly concerned about what that means for patients like you.
With over 80% of New Zealanders carrying a smartphone we figured we could turn the tables and bring specialist help out of the hospital or after-hours clinic and deliver it where and when you need it.
Rapid Care
You don’t have to worry about making the right decision in the heat of the moment; instead you have trusted advice, from respected doctors on-demand.
Qualified Clinicians
We’ve all worked extensively in hospital Emergency Departments. Our ED nurse and doctors are the same professionals you would have previously encountered only after a lengthy wait and escalation through the hospital system.
Trusted Advice
You can trust that you are receiving the best advice as we are New Zealand-qualified emergency specialists and veterans of our healthcare system. We will provide treatment advice, referrals and prescriptions.
Our History
1990
First Meet
Martyn and Giles work together in hospital Emergency Department.
2010
Hospitals Get Busier
Emergency Departments and after-hours clinics nationwide continue to get busier.
2015
Rise of Devices
Smartphones and devices become commonplace in New Zealand.
2020
Launch of Emergency Consult
Jenni, Giles and Martyn team up with the goal of creating a tele-health initiative.
Solution in your hands
With over 80% of New Zealanders carrying a smartphone we figured we could turn the tables and bring specialist help out of the hospital or after-hours clinic and deliver it where and when you need it.
We're putting you first
We provide you with access to emergency advice and treatment in a way that is convenient, timely, and authentic. Our service marries the care and attention of an old fashion house-call but takes advantage of the immediacy and convenience of modern technology.
We understand that it can be hard to decide when, where, and from whom to seek emergency care.
When illnesses, accident or injury strike it’s usually unexpected and distressing, which compounds and makes those decisions even harder.