Online medical support for aged care providers

Virtual acute care available 24-hours to support aged care staff and elderly residents

We work with aged care facilities to provide compassionate, expert medical acute care in your resident’s time of need.

Within aged care facilities, health crisis can happen any time of day or night; often when there is no specialist or GP available. With Emergency Consult, aged care nurses gain access to a reliable, experienced emergency doctor at all hours.

Our doctors are supported by team of experienced emergency triage nurses. They can be on-screen in the residents' room within minutes to support and advise onsite carers - and provide reassuring treatment to your elderly patients.

Expert oversight reduces risk of clinical error, allows for more timely treatment, and can avoid unnecessary and potentially traumatic hospital transfers.

Rapid medical response

Efficient online medical support anytime, including after-hours

Consult an expert doctor

Online video consult direct with emergency medicine experts

Hybrid care

Online clinicians value & support your HCAs and onsite nurses

Simple virtual care

Accessing acute care remotely is simple. The onsite nurse or staff member will initiate a video call (no technical knowledge is required). An experienced triage nurse will answer and, after collecting a few pertinent details, your video call will be transferred to an emergency medicine clinician. Scripts and patient notes are shared electronically.

Bedside treatment

Aged care providers use our online doctors to advise on a range of conditions including:

- Fall injuries and strains
- Pain and medication management
- Seasonal illness and COVID
- Infections, allergies and rashes
- Vomiting and diarrhoea

Broad medical support

All our clinicians are emergency medicine experts. Most of our doctors are Fellows of the Australasian College for Emergency Medicine (FACEMs) - who are most senior of emergency specialists with extensive experience in making critical health decisions. The doctor can offer rapid diagnosis and treatment, medication scripts, specialist referrals, verification prior to hospital transfer, and clinical advisory.

Work With Us

With an extensive network of expert emergency clinicians working remotely, we’re in a unique position to support aged-care facilities across Aotearoa.

If your residential care team could benefit from having virtual health clinicians on-call, please complete the form.