18 Mar 2025In today’s fast-paced world, pharmacies are more than just places to pick up prescriptions—they’re essential healthcare hubs and often the first port of call for medical guidance. One powerful way to enhance your pharmacy’s value is by offering customers the ability to video consult with an emergency doctor on the spot.
Here’s why offering Emergency Consult in-store is a winning solution:
1. Rapid access to expert medical advice
Kiwis will visit their local pharmacy seeking guidance on the whole spectrum of ailments—but it can be frustrating for the pharmacist and customer alike when the diagnosis seems simple enough, but the medication required lies outside of what is able to be provided over the counter. A quick video consult with a senior emergency medicine specialist ensures customers receive the right treatment, and appropriate prescriptions or referrals, without unnecessary delay.
2. Boost customer loyalty and satisfaction
Offering on-the-spot virtual doctor visits turns your pharmacy into a one-stop healthcare destination. This is especially pertinent for pharmacies serving rural communities or in areas where healthcare services are particularly stretched. Customers appreciate the convenience and are more likely to return for future needs.
3. Increase sales & compliance
When a doctor provides diagnosis and corresponding advice and scripts during a video consult, customers are more likely to purchase medical supplies and fill their prescriptions immediately—right at your pharmacy. This not only boosts sales but also improves medication adherence.
4. Reduce pressure on local clinics & hospitals
By addressing minor health concerns via video consultation, your pharmacy helps ease the burden on overloaded GP clinics, urgent cares, and emergency departments—ensuring those with serious conditions get the care they need faster.
5. Expand services without hiring additional staff
Hiring an in-house physician may be an unlikely scenario but our Emergency Consult clinicians become an extension of your team when you take up our video consultation service. Your customers are connected with highly qualified emergency doctors remotely, expanding your pharmacy’s service offerings without significant overhead costs.
6. Stay competitive in a digital age
Customers expect convenience, and New Zealanders are getting comfortable with using telehealth. Pharmacies that embrace video consultations will stay ahead of competitors, offering a modern solution that meets evolving consumer expectations.
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Integrating Emergency Consult into your pharmacy’s service offering enhances convenience, increases revenue, and improves community health. It’s easy to set up and your customers will walk often out of the pharmacy already armed with everything they need for expedited recovery.
To get Emergency Consult set up in your pharmacy, contact:
Meg Rabbidge, Client Relationship Manager | 021 162 7371 | [email protected]